Shipping policy

Shipping Policy

Last updated: June 27, 2026

NAMVEXO carefully prepares, packs, and ships each order with the goal of getting your products to you safely and in good condition.

This Shipping Policy explains how production time, shipping time, tracking, delivery issues, international shipping, and address accuracy work when you place an order with NAMVEXO.

Production Time

Many NAMVEXO products are made to order. This means the product may be produced after your order is placed.

Standard production time is usually 2 to 5 business days before shipping.

Larger items, high-detail items, multi-piece products, custom products, personalized products, special requests, logo-based items, name-based items, measurement-based items, and larger quantity orders may require additional production time.

Production time is separate from shipping time.

Business days are Monday through Friday, excluding weekends and holidays.

Shipping Time

Shipping time begins after production is complete and the order has been handed to the shipping carrier.

Estimated delivery times depend on the shipping method selected at checkout, the destination, carrier delays, holidays, weather, customs processing, and other factors outside NAMVEXO’s control.

Delivery dates shown at checkout or provided by carriers are estimates only and are not guaranteed unless the shipping option clearly states otherwise.

Order Processing

After you place an order, you should receive an order confirmation email.

Once your order is ready to ship, you may receive a shipping confirmation email with tracking information when tracking is available.

Tracking may take time to update after the carrier receives the package.

Shipping Rates

Shipping rates are calculated at checkout based on the order, shipping address, package size, package weight, shipping method, and carrier options available at the time of purchase.

Shipping charges are non-refundable unless required by law or unless the shipping issue was caused by NAMVEXO.

Packaging

NAMVEXO packages orders with care to help protect products during shipping.

Some products may be shipped with protective packing material, padding, boxes, mailers, or other packaging based on the item’s size, shape, and fragility.

Multiple items may be shipped together or separately depending on product size, production timing, packaging requirements, and carrier limits.

Split Shipments

Orders with multiple items may ship in separate packages.

If your order ships in multiple packages, you may receive more than one tracking number.

Split shipments may happen when items have different production times, different package requirements, or different shipping methods.

Made-to-Order Items

Because many NAMVEXO products are made after an order is placed, shipping does not begin immediately after checkout.

Production time must be completed before the order can ship.

Custom, personalized, and special-request products may take longer than standard products.

Custom Orders and Personalized Products

Custom Orders and Personalized Products may require additional communication before production begins.

Production may be delayed if we need approval, missing details, corrected information, design confirmation, logo files, spelling confirmation, size confirmation, or other customer-provided details.

Customers are responsible for providing accurate custom order information.

Once a custom or personalized item enters production, it may not be possible to change the order.

Digital Products

Digital files, downloads, STL files, 3D model files, templates, or other digital products do not require physical shipping unless the listing clearly states otherwise.

Digital product delivery may happen by email, download link, customer account access, or another digital delivery method.

Digital delivery timing may vary depending on the product, system processing, payment review, or manual review.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please review your shipping address carefully before submitting your order.

NAMVEXO is not responsible for delays, failed delivery, returned packages, or lost packages caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

This includes incorrect apartment numbers, missing unit numbers, wrong ZIP codes, wrong street numbers, wrong names, wrong cities, or addresses that cannot be verified by the carrier.

Address Changes

Contact us as soon as possible at contact@namvexo.com if you need to request an address change.

Address changes are not guaranteed.

Once an order has shipped, we may not be able to change the shipping address.

If a package is already in transit, the customer may need to contact the shipping carrier directly.

Returned or Undeliverable Packages

If a package is returned to NAMVEXO because of an incorrect address, incomplete address, refused delivery, failed delivery attempt, unclaimed package, or carrier issue, we will review the situation.

The customer may be responsible for additional shipping costs to resend the order.

Original shipping charges may not be refundable unless the issue was caused by NAMVEXO or required by law.

If the customer does not respond to reshipping communication within a reasonable time, the order may be handled according to our Return & Refund Policy.

Lost Packages

Once a package is handed to the carrier, the carrier is responsible for transit and delivery updates.

If tracking shows that a package is delayed, missing, or not updating, contact the shipping carrier first for the most current information.

You may also contact NAMVEXO at contact@namvexo.com with your order number so we can review the situation and help where possible.

NAMVEXO is not responsible for packages lost because of incorrect addresses, unsafe delivery locations, carrier mistakes, theft after delivery, or customer-provided delivery instructions.

Delivered But Missing Packages

If tracking shows your package was delivered but you cannot find it, please check:

Your mailbox, porch, front door, side door, garage, package locker, leasing office, mailroom, or reception desk
Other household members
Neighbors
The carrier’s delivery photo or delivery notes if available
Your local post office or carrier location

If the package is still missing, contact the shipping carrier to open a missing package inquiry.

You may also contact NAMVEXO at contact@namvexo.com with your order number, and we will review the situation.

NAMVEXO is not responsible for stolen packages or packages marked delivered by the carrier, but we will do our best to help with reasonable next steps.

Damaged Packages

Please inspect your order when it arrives.

If your item arrives damaged, contact us within 7 days of delivery at contact@namvexo.com.

Include:

Your order number
Photos of the damaged item
Photos of the packaging
Photos of the shipping label if available
A short description of the issue

Do not throw away the item or packaging until we review the issue. The packaging may be needed for carrier claims or inspection.

If approved, we may offer a replacement, repair, store credit, refund, or another reasonable solution depending on the situation.

Incorrect Items

If you receive the wrong item, contact us within 7 days of delivery at contact@namvexo.com.

Include your order number, photos of the item received, and a short description of the issue.

If we confirm that the wrong item was sent, we will work with you to make it right.

Shipping Delays

NAMVEXO is not responsible for shipping delays caused by carriers, weather, holidays, customs, incorrect addresses, payment reviews, supply delays, high order volume, emergencies, or events outside our control.

During busy seasons, holidays, promotional periods, or severe weather, production and delivery may take longer than usual.

We will do our best to communicate major delays when possible.

Domestic Shipping

NAMVEXO ships orders within the United States where service is available.

Available shipping options may vary depending on the product, package size, destination, carrier availability, and checkout settings.

Some products may not be available for shipment to every address or location.

International Shipping

NAMVEXO may offer international shipping to select destinations when available at checkout.

International shipping times vary and may be affected by customs processing, local delivery services, holidays, import restrictions, carrier delays, and destination-country rules.

International customers are responsible for customs duties, import taxes, VAT, brokerage fees, carrier fees, customs clearance charges, and any other charges required by the destination country unless clearly stated otherwise at checkout.

NAMVEXO is not responsible for customs delays, refused customs clearance, import restrictions, or local legal requirements in the customer’s country.

Customers are responsible for confirming that products can legally be imported and used in their location before placing an order.

Customs, Duties, and Taxes

International orders may be subject to customs fees, duties, VAT, import taxes, or carrier fees.

These charges are not controlled by NAMVEXO and are the responsibility of the customer unless clearly stated otherwise at checkout.

Refusing to pay customs charges may result in the package being delayed, returned, abandoned, or destroyed by customs or the carrier.

If an international order is returned due to unpaid customs fees, refused delivery, import restrictions, or failure to claim the package, the customer may be responsible for shipping costs and any fees charged to NAMVEXO.

Shipping Restrictions

Some products may be restricted from shipping to certain locations due to carrier rules, payment processor rules, platform rules, local laws, product type, package size, material, or safety considerations.

NAMVEXO reserves the right to cancel, refuse, or limit an order if we believe it cannot be shipped safely, legally, or in compliance with applicable rules.

This may apply to restricted, regulated, safety-sensitive, location-restricted, or special-review products.

P.O. Boxes, APO/FPO, and Package Lockers

Shipping availability to P.O. Boxes, APO/FPO addresses, package lockers, freight forwarders, mail forwarding services, or pickup locations may vary by carrier and product type.

Some products may not be eligible for these address types.

If an address type is not supported by the selected carrier or product, we may contact you for an alternate address or cancel the order if shipping cannot be completed.

Freight Forwarders and Reshipping Services

If you use a freight forwarder, reshipping service, package forwarding company, or third-party receiving service, NAMVEXO’s responsibility ends when the package is delivered to the address provided at checkout.

NAMVEXO is not responsible for loss, damage, delays, customs issues, extra fees, or delivery problems that occur after delivery to a freight forwarder or third-party receiving service.

Order Holds

An order may be placed on hold if we need additional information, payment verification, address confirmation, custom order details, design approval, shipping clarification, or policy review.

Delays caused by missing or delayed customer responses are not counted as NAMVEXO production delays.

If we cannot obtain the information needed to fulfill an order, we may cancel and refund the order where appropriate.

Preorders and Backorders

If NAMVEXO offers preorder or backorder items, the estimated production or shipping timeline will be listed on the product page when available.

Preorder and backorder dates are estimates and may change due to production, material availability, supplier delays, testing, quality checks, or other factors.

Orders containing preorder or backorder items may ship together or separately depending on availability.

Quality Check Before Shipping

NAMVEXO may inspect products before shipping to confirm basic quality, appearance, and order accuracy.

Because 3D printed products are made through a layered production process, small layer lines, surface texture, tiny cosmetic marks, slight color variation, and minor differences from photos may be normal and are not considered shipping damage.

Shipping Insurance

Some shipments may include carrier insurance or shipping protection depending on the shipping method, carrier, order value, or checkout option.

If shipping protection or insurance is available and selected, claims may be subject to the terms of the carrier or protection provider.

If a package is damaged or lost, we may require photos, packaging, carrier documentation, or customer cooperation to complete a claim.

Local Pickup or Local Delivery

If NAMVEXO offers local pickup or local delivery, availability, timing, location, and instructions will be provided during checkout or by direct communication.

Local pickup or local delivery orders may require confirmation before the order is released.

Customers may be asked to provide proof of order, name, or order number.

Local pickup or local delivery may not be available for all products or locations.

Changes to This Shipping Policy

NAMVEXO may update this Shipping Policy from time to time to reflect changes in carriers, shipping methods, production times, business operations, laws, or store policies.

The updated version will be posted on this website with the revised “Last updated” date.

Questions

For shipping questions, contact us at:

NAMVEXO LLC
Saint Paul, MN 55129
United States

Email: contact@namvexo.com