Refund policy

Return & Refund Policy

Last updated: July 16, 2026

NAMVEXO LLC, operating as NAMVEXO, wants every order to arrive in good condition, function as described, and match the product ordered.

This Return & Refund Policy explains the rules that apply to returns, refunds, damaged items, defective products, incorrect orders, Custom or Personalized Products, made-to-order products, digital products, cancellations, and exchanges.

The applicable terms depend on:

  • The country where the order is delivered
  • Whether the product is standard or customized
  • Whether the return is based on a defect or a change of mind
  • The condition of the product
  • Any mandatory consumer rights that apply in the customer’s location

Nothing in this policy excludes, restricts, replaces, or limits any consumer right or remedy that cannot legally be waived.

Policy Summary

United States — Standard Products

  • Return requests accepted within 30 calendar days after delivery
  • Product must be new and unused
  • Returns accepted by mail
  • Customer pays non-defective return shipping
  • No restocking fee
  • No voluntary exchanges
  • Approved refunds processed within 14 calendar days

European Policy Countries — Standard Products

  • Return notices accepted within 30 calendar days after delivery
  • Products may be new or slightly used only as reasonably necessary for inspection
  • Product must generally be sent back within 14 calendar days after return notice
  • Customer pays direct return shipping for non-defective returns
  • NAMVEXO covers reasonable return costs for confirmed defective or incorrect products where required
  • No restocking fee
  • No voluntary exchanges
  • Refunds processed according to the applicable European or United Kingdom timing rules described below

Other International Countries

  • No voluntary change-of-mind returns
  • Returns accepted for damaged, defective, incorrect, materially misdescribed, or otherwise legally protected products
  • No voluntary exchanges
  • No restocking fee

Custom and Personalized Products

  • No change-of-mind returns
  • No voluntary exchanges
  • Eligible for remedies when damaged, defective, incorrect, or materially different from the approved specifications or product description


1. Definitions

Standard Product

A Standard Product is a physical product purchased using the preset options offered in the applicable product listing, without customer-specific personalization or modification.

Choosing an offered:

  • Color
  • Standard size
  • Standard design
  • Standard model
  • Standard configuration
  • Standard material
  • Standard quantity
  • Other preset listing option

does not, by itself, make the product custom or personalized.

A Standard Product may be manufactured after the order is placed and may still qualify as a Standard Product.

Made-to-Order Standard Product

A Made-to-Order Standard Product is manufactured after an order is placed using the normal preset options offered in the product listing.

A product is not automatically considered custom merely because NAMVEXO prints, manufactures, assembles, or prepares it after purchase.

Custom or Personalized Product

A Custom or Personalized Product is created, printed, modified, or configured according to customer-specific requirements that go beyond the normal preset options offered in the product listing.

Examples include:

  • Customer names or initials
  • Customer-provided logos
  • Photographs or artwork
  • Custom wording or text
  • Customer-provided files
  • Custom dimensions or measurements
  • Special sizes not normally offered
  • Special colors not normally offered
  • Modified designs
  • One-off designs
  • Custom branding
  • Special production instructions
  • Customer-specific configurations
  • Customer-requested design changes
  • Products created from customer-provided STL or model files

Defective Product

A product may be considered defective when it:

  • Has a manufacturing defect
  • Has a significant structural failure
  • Does not function as described
  • Is unsafe under its intended normal use
  • Has an incorrect material, size, measurement, or essential feature
  • Is materially different from the product description
  • Does not meet an applicable mandatory consumer guarantee

Normal characteristics of the 3D-printing process are addressed separately below.

Damaged Product

A Damaged Product is a product that arrives physically damaged because of production, packaging, handling, or transportation.

Incorrect Product

An Incorrect Product may include:

  • The wrong product
  • The wrong color
  • The wrong design
  • The wrong standard size
  • The wrong quantity
  • The wrong personalization
  • A missing component
  • A product that does not match the approved Custom Order details

Voluntary Return

A Voluntary Return is a non-defective return requested because the customer changed their mind, selected the wrong standard option, no longer needs the product, or otherwise wishes to return an item that was delivered correctly and is not defective.

Voluntary Exchange

A Voluntary Exchange means replacing a non-defective product with another color, size, design, model, or product because of customer preference.

A replacement issued to correct a defective, damaged, incomplete, or incorrect product is a corrective remedy and is not considered a Voluntary Exchange.


2. United States — Standard Products

Customers with Standard Products delivered within the United States may request an eligible return within 30 calendar days after delivery.

United States Return Eligibility

For a non-defective return, the product must be:

  • New and unused
  • Clean and undamaged
  • Uninstalled and unmounted
  • Unmodified and unaltered
  • Free from scratches, stains, odors, heat damage, impact damage, or misuse
  • Returned with all included parts, components, and accessories
  • In its original packaging when reasonably available
  • Suitable for resale as a new product

Opening packaging solely to inspect the product does not automatically make the product ineligible, provided the product remains new, unused, complete, and undamaged.

An order number or other reasonable proof of purchase is required.

United States Return Method

Returns are accepted by mail only unless NAMVEXO expressly provides another method in writing.

United States Return Shipping

For an eligible non-defective return:

  • The customer is responsible for obtaining the return label.
  • The customer is responsible for return postage.
  • The customer is responsible for secure return packaging.
  • NAMVEXO does not provide a prepaid label unless it agrees to do so in writing.
  • Original outbound shipping charges are not refundable unless required by law or the return resulted from a NAMVEXO error.

United States Fees

  • No restocking fee is charged.
  • No voluntary exchanges are offered.
  • Custom and Personalized Products are governed by the Custom and Personalized Products section below.


3. European Policy Countries — Standard Products

This section applies to eligible Standard Products delivered to:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.

NAMVEXO voluntarily provides a 30-calendar-day return-notification period for eligible Standard Products delivered to these countries.

This commercial 30-day period does not reduce any longer or additional mandatory consumer right that applies under local law.

Giving Return or Withdrawal Notice

The customer must notify NAMVEXO within 30 calendar days after delivery that they wish to return the product.

The notice may be sent by email and should clearly identify:

  • The customer
  • The order
  • The product being returned
  • The customer’s decision to return or withdraw from the purchase

A customer exercising a statutory withdrawal right does not need to provide a reason.

Product Condition

An eligible European Standard Product may be:

  • New; or
  • Slightly used only to the extent reasonably necessary to examine its nature, characteristics, appearance, fit, and operation

Customers may inspect the product in a manner similar to how they could reasonably inspect it before purchasing in a physical store.

The product should be returned with:

  • All included components
  • All included accessories
  • Original packaging when reasonably possible
  • Any instructions or included materials

The customer may be responsible for an actual reduction in value caused by use or handling that exceeds what was reasonably necessary to inspect the product.

Any such deduction will:

  • Be based on documented actual diminished value
  • Be determined individually
  • Not be imposed automatically
  • Not be treated as a restocking fee

Deadline to Send the Product Back

After notifying NAMVEXO of the return, the customer must send the product back without undue delay and no later than 14 calendar days after giving notice.

The send-back deadline is met when the customer ships the product before the 14-day period expires.

NAMVEXO may provide a longer period in the return instructions.

European Return Shipping

For an eligible non-defective or change-of-mind return:

  • The customer is responsible for the direct cost of return shipping.
  • The customer is responsible for obtaining the return label.
  • NAMVEXO does not provide a prepaid return label unless it agrees otherwise.
  • The customer should use appropriate protective packaging.
  • The customer should retain proof of shipment.

NAMVEXO will provide or reimburse reasonable return shipping for confirmed defective, damaged, incorrect, or materially misdescribed products where required by applicable law.

European Outbound Shipping Refund

Where required by applicable law, NAMVEXO will refund the cost of the least expensive standard outbound delivery option offered for the order.

When the customer selected expedited, premium, express, or another more expensive delivery method, NAMVEXO is not required to refund the additional amount above the least expensive standard delivery option unless applicable law requires otherwise.

European Fees and Exchanges

  • No restocking fee is charged.
  • Voluntary exchanges are not accepted.
  • Custom and Personalized Products are subject to the custom-product exception below.

Official EU guidance provides a 14-day distance-purchase withdrawal period, permits customer-paid direct return costs when properly disclosed, excludes goods made to specification or clearly personalized, and makes the trader responsible for defective-product return costs. 


4. Other International Countries

For delivery countries not covered by the United States or European Policy Countries sections, NAMVEXO does not offer voluntary change-of-mind returns unless NAMVEXO expressly agrees otherwise in writing.

Returns may be accepted when a product:

  • Arrives damaged
  • Has a manufacturing defect
  • Is incorrect
  • Is incomplete
  • Is materially misdescribed
  • Does not match approved Custom Order specifications
  • Is otherwise eligible for a remedy under applicable consumer law

Voluntary exchanges are not accepted.

Customers should contact NAMVEXO promptly after discovering a problem.

No reporting period or other provision in this policy limits a longer mandatory warranty, guarantee, refund, repair, replacement, cancellation, or withdrawal right available under applicable law.

Depending on applicable law and the circumstances, an appropriate remedy may include:

  • Repair
  • Replacement
  • Replacement component
  • Price reduction
  • Partial refund
  • Full refund
  • Another legally required resolution


5. Custom and Personalized Products

Custom and Personalized Products are created according to customer-specific requirements and are not eligible for non-defective or change-of-mind returns.

This includes products containing or based on:

  • Names
  • Initials
  • Logos
  • Custom text
  • Photographs
  • Artwork
  • Customer-provided files
  • Custom measurements
  • Custom dimensions
  • Special sizes
  • Nonstandard colors
  • Modified designs
  • One-off designs
  • Business branding
  • Special requests
  • Customer-specific production instructions

Custom Products That Are Still Eligible for a Remedy

A Custom or Personalized Product may still qualify for repair, replacement, correction, price reduction, or refund when it:

  • Arrives damaged
  • Has a manufacturing defect
  • Is the wrong product
  • Contains an error caused by NAMVEXO
  • Is materially different from approved specifications
  • Is materially different from the product description
  • Does not conform to an applicable mandatory consumer guarantee

Customer-Submitted Information

Customers are responsible for checking all submitted:

  • Names
  • Spelling
  • Text
  • Logos
  • Artwork
  • Measurements
  • Dimensions
  • Colors
  • Files
  • Instructions
  • Shipping information

NAMVEXO is not responsible for a product accurately manufactured from incorrect information supplied or approved by the customer.

This does not apply when NAMVEXO caused the error or failed to follow the approved information.

Exchanges for Custom Products

Voluntary exchanges are not accepted for Custom or Personalized Products.

A replacement issued to correct a defect, damage, production error, or incorrect order is a corrective remedy and is not a Voluntary Exchange.


6. Made-to-Order Products

Many NAMVEXO products are manufactured after an order is placed.

A product is not automatically considered custom merely because it is:

  • Printed after purchase
  • Manufactured after purchase
  • Assembled after purchase
  • Produced in a selected standard color
  • Produced in a selected standard size
  • Produced using another preset listing option

A Made-to-Order Standard Product remains subject to the applicable regional Standard Product return policy.

A made-to-order product becomes a Custom or Personalized Product when it is created or modified according to customer-specific instructions beyond the listing’s standard preset options.


7. Digital Products and Files

NAMVEXO may offer digital products, including:

  • STL files
  • 3D model files
  • Templates
  • Digital designs
  • Downloadable files
  • Graphics
  • Other electronically delivered content

Digital products are not physical products unless the applicable listing clearly states otherwise.

Digital Product Returns

Digital products are generally not eligible for change-of-mind returns after they have been:

  • Downloaded
  • Accessed
  • Delivered
  • Emailed
  • Made available through an account or link

A digital product may qualify for assistance or a remedy when:

  • The file is corrupted
  • The file cannot reasonably be opened in the stated compatible software
  • The wrong file was delivered
  • The file is materially different from its description
  • Applicable law requires another remedy

NAMVEXO may first attempt to:

  • Redeliver the file
  • Replace the file
  • Correct the file
  • Provide reasonable technical assistance

European Digital Content

Where required by applicable law, immediate delivery or access to digital content will begin only after the customer:

  1. Expressly consents to delivery or access beginning before the end of the applicable withdrawal period; and
  2. Acknowledges that beginning delivery or access may result in the loss of the right to withdraw.

A digital product that has not been delivered, accessed, or made available may remain eligible for cancellation where required by applicable law.

Placing this term in the policy does not replace any separate consent or acknowledgment that may be required during checkout.


8. Items Not Eligible for Voluntary Return

Unless damaged, defective, incorrect, materially misdescribed, or otherwise protected by mandatory law, voluntary returns are not accepted for:

  • Custom or Personalized Products
  • Customer-specific products
  • Digital products after delivery or access
  • Gift cards, except where required by law
  • Products altered after delivery
  • Products modified after delivery
  • Products damaged by the customer
  • Products showing unauthorized use
  • Products damaged by misuse
  • Products damaged by improper installation or mounting
  • Products damaged by improper cleaning
  • Products exposed to excessive heat or direct flame
  • Products damaged by dishwashers when not listed as dishwasher-safe
  • Products damaged in hot vehicles
  • Products returned with essential components missing
  • Products not purchased directly from NAMVEXO
  • Products returned outside the applicable voluntary return period
  • Final-sale items, but only where a final-sale exclusion is permitted by law and clearly disclosed before purchase

Discounted, clearance, promotional, discontinued, sample, or sale-priced Standard Products remain subject to the applicable regional Standard Product return policy unless a lawful exception was clearly disclosed before purchase.

A discount or sale designation does not eliminate rights relating to damaged, defective, incorrect, or materially misdescribed products.


9. 3D-Printed Product Characteristics

NAMVEXO products are manufactured using 3D-printing processes unless the product listing states otherwise.

The following minor characteristics may occur naturally during 3D printing:

  • Visible layer lines
  • Minor surface texture
  • Small support-contact marks
  • Slight shade or color variation
  • Minor cosmetic variation between individual prints
  • Small dimensional differences within reasonable production tolerances
  • Minor seam lines
  • Slight differences caused by material batches
  • Minor differences caused by lighting, photography, or screen settings

These characteristics are not ordinarily considered defects when they do not materially affect:

  • Safety
  • Structural integrity
  • Appearance as reasonably described
  • Fit
  • Dimensions
  • Function
  • Intended use

A product may still be considered defective when it has:

  • Significant structural weakness
  • Cracking not caused by misuse
  • Incorrect dimensions outside reasonable tolerance
  • Missing features
  • Significant warping
  • A functional failure
  • Unsafe sharp or broken areas
  • Material differences from the listing
  • A failure to perform its stated intended function

Heat, Installation, and Use Damage

Unless the product listing expressly states otherwise, damage caused by the following is not considered a manufacturing defect:

  • Excessive heat
  • Direct flame
  • Dishwashers
  • Hot vehicles
  • Heavy impact
  • Improper mounting
  • Improper installation
  • Improper cleaning
  • Modification
  • Excessive force
  • Misuse
  • Use outside the stated intended purpose

Product-specific instructions and representations on the applicable product page control when they provide greater protection or state that a product is suitable for a particular use.


10. Damaged, Defective, Incomplete, or Incorrect Orders

Please inspect the order promptly after delivery.

Contact contact@namvexo.com promptly if the product:

  • Arrives damaged
  • Appears defective
  • Is incomplete
  • Is incorrect
  • Does not function as described
  • Is materially different from its description
  • Does not match approved Custom Order specifications

Information to Provide

For faster review, include:

  • The order number
  • The product name
  • A description of the issue
  • Clear photographs of the product
  • Video when useful to show a functional issue
  • Photographs of the shipping packaging when shipping damage is involved
  • Photographs of the shipping label when relevant
  • Photographs of all included components

Customers are encouraged to report visible shipping damage within seven calendar days after delivery so that packaging and carrier evidence can be preserved.

This requested seven-day reporting period does not eliminate or reduce any longer mandatory right or remedy available under applicable law.

Do not discard the product or shipping packaging until NAMVEXO completes its initial review, when reasonably possible.

Available Remedies

After reviewing the issue, NAMVEXO may provide an appropriate remedy such as:

  • Troubleshooting assistance
  • A replacement component
  • Repair
  • Replacement
  • Correction or remake
  • Partial refund
  • Full refund
  • Another resolution required by applicable law

The appropriate remedy may depend on:

  • The nature of the problem
  • The severity of the defect
  • Product availability
  • Whether repair or replacement is practical
  • The delivery country
  • Applicable consumer law

Store credit will not replace a legally required monetary refund unless the customer voluntarily agrees to accept store credit.

Defective-Product Return Shipping

When NAMVEXO confirms that a product must be returned because it is defective, damaged, incorrect, incomplete, or materially misdescribed, NAMVEXO will provide a prepaid return label or reimburse reasonable return-shipping costs when required.

Customers should not purchase unusually expensive, express, premium, or expedited return shipping without written approval.

No restocking fee is charged for a damaged, defective, incomplete, incorrect, or materially misdescribed product.


11. How to Request a Return

To request a return, contact:

Email: contact@namvexo.com

Include:

  • Your order number or proof of purchase
  • Your full name
  • The product being returned
  • The reason for the return
  • Whether the product has been used, installed, or modified
  • Photographs or video when the product is damaged, defective, incomplete, or incorrect

NAMVEXO will provide:

  • The correct return address
  • Applicable return instructions
  • Any return authorization information
  • Packaging instructions when necessary
  • Label information when NAMVEXO is responsible for return shipping

Return Address

Do not mail a return to an address appearing on:

  • The original shipping label
  • A business directory
  • A search result
  • A public registration
  • Social media
  • An invoice

unless NAMVEXO confirms that address as the appropriate return address.

Sending a product to an incorrect or unconfirmed address may delay receipt and processing.

This requirement does not invalidate a properly exercised statutory withdrawal or another mandatory consumer right.

Return Authorization

Advance authorization is required for voluntary commercial returns so NAMVEXO can confirm eligibility and provide the correct address.

A statutory withdrawal or mandatory consumer claim is not dependent on NAMVEXO’s discretionary approval, provided the customer gives valid notice and complies with applicable legal requirements.


12. Packaging and Mailing Returns

Customers must package returned products carefully to prevent avoidable damage during transportation.

Where possible:

  • Use the original shipping packaging.
  • Include all components and accessories.
  • Use protective padding.
  • Seal the package securely.
  • Remove or cover unrelated shipping labels.
  • Retain the tracking number and proof of shipment.

NAMVEXO strongly recommends using a trackable shipping service.

NAMVEXO does not accept cash-on-delivery return shipments unless approved in writing.

International customers must complete return customs documentation accurately. Customers must not provide false values, false descriptions, or misleading customs information.

When appropriate, international returns should be identified as returned merchandise in accordance with applicable customs requirements.


13. Return Shipping Responsibility

Non-Defective Returns

For eligible non-defective returns:

  • The customer is responsible for obtaining the return label.
  • The customer is responsible for return postage.
  • The customer is responsible for secure packaging.
  • The customer is responsible for optional shipping insurance.
  • NAMVEXO does not reimburse non-defective return-shipping costs unless required by law or agreed in writing.

Defective, Damaged, or Incorrect Products

When a return is required because of a confirmed NAMVEXO error, defect, shipping damage, incorrect item, or material misdescription:

  • NAMVEXO will provide a return label or reimburse reasonable return costs when required.
  • NAMVEXO may select the appropriate return carrier and service.
  • The customer must follow reasonable packaging and return instructions.
  • The customer should retain the product and packaging until instructed otherwise.


14. Exchanges

NAMVEXO does not offer voluntary exchanges.

This applies to:

  • United States orders
  • European Policy Country orders
  • Other international orders
  • Standard Products
  • Made-to-Order Standard Products
  • Custom or Personalized Products

To obtain a different eligible Standard Product, color, size, design, or model:

  1. Request a return under the applicable regional return policy.
  2. Place a separate order for the desired product.

Approval of a return does not:

  • Reserve inventory
  • Hold another product
  • Guarantee availability
  • Automatically create a replacement order

A replacement issued because the original product was damaged, defective, incomplete, or incorrect is a corrective remedy and is not a Voluntary Exchange.


15. Restocking Fees and Deductions

NAMVEXO does not charge a fixed, percentage-based, or automatic restocking fee for approved returns covered by this policy.

Where permitted by law, NAMVEXO may deny a voluntary return or make a documented deduction for actual loss in value caused by:

  • Handling beyond reasonable inspection
  • Customer use
  • Installation or mounting
  • Missing components
  • Missing accessories
  • Customer-caused damage
  • Unauthorized modification
  • Improper cleaning
  • Excessive wear
  • Failure to package the product reasonably
  • Another documented reduction in the product’s condition or value

Any deduction will:

  • Be based on the actual condition of the returned product
  • Be assessed individually
  • Be explained to the customer
  • Not be imposed as an automatic restocking fee

No deduction will be made for a defect, production error, shipping damage, or mistake caused by NAMVEXO.

For United States voluntary returns, a product that no longer meets the required new-only condition may be ineligible for return.


16. Refunds

Refund Method

Approved refunds will be issued to the original payment method.

A different refund method will be used only when:

  • The customer expressly agrees; and
  • The customer does not incur additional fees because of the alternative method

NAMVEXO will not require a customer to accept store credit instead of a monetary refund when a monetary refund is legally required.

European Union and Applicable EEA Refund Timing

For a valid statutory withdrawal in an applicable European Union or EEA country, NAMVEXO will issue the required reimbursement without undue delay and no later than 14 calendar days after receiving the customer’s withdrawal notice.

For physical goods, NAMVEXO may withhold reimbursement until:

  • The returned product is received; or
  • The customer provides acceptable proof that the product was sent back

whichever occurs first.

EU rules require reimbursement using the same payment method unless the customer agrees otherwise without incurring fees and permit the seller to withhold reimbursement until the goods or proof of shipment are received. 

United Kingdom Refund Timing

For an eligible United Kingdom cancellation or return, NAMVEXO will process the refund within 14 calendar days after receiving the returned product or acceptable evidence that it was returned, as applicable.

UK government guidance states that distance-sale customers generally have 14 days to give cancellation notice, another 14 days to return the item, and must be refunded within 14 days after the return is received. 

United States and Other Approved Refunds

For eligible United States returns and other approved commercial returns, NAMVEXO will process the refund within 14 calendar days after:

  • The returned product is received;
  • The product is inspected; and
  • Return eligibility is confirmed

Bank Processing

After NAMVEXO issues a refund, the customer’s:

  • Bank
  • Credit card issuer
  • Payment processor
  • Digital wallet provider

may require additional time to display or post the refund.

NAMVEXO does not control financial-institution posting times.

Shipping Charges

United States

Original shipping charges for non-defective voluntary returns are not refundable unless required by law.

European Policy Countries

Where required by applicable law, NAMVEXO will refund the cost of the least expensive standard outbound delivery option offered.

Additional charges for expedited, premium, express, or upgraded delivery are not refundable beyond the standard delivery cost unless required by law.

Defective or Incorrect Orders

When the return results from a NAMVEXO error, defect, damage, or incorrect shipment, applicable original shipping and reasonable return-shipping charges will be handled as required by law and the circumstances.

Partial Refunds

A partial refund may be appropriate when:

  • The customer voluntarily agrees to keep a product with a minor issue
  • A product has documented diminished value
  • Nonessential components are missing
  • Customer-caused damage reduces the product’s value
  • Applicable law permits a price reduction as a remedy

NAMVEXO will explain the basis for a partial refund or deduction.


17. Rejected or Ineligible Returns

A voluntary return may be rejected when:

  • It was requested outside the applicable return window
  • The product does not meet the applicable condition requirements
  • The product was used when only new products are eligible
  • The product was modified or altered
  • The product was damaged by the customer
  • Essential components are missing
  • The returned item is not the product originally purchased
  • The product is a non-returnable Custom or Personalized Product
  • The digital product was already accessed
  • There is reasonable evidence of fraud or substitution
  • The customer failed to follow material return requirements and no mandatory right requires acceptance

NAMVEXO will notify the customer when a return is determined to be ineligible.

When appropriate, the customer may be responsible for the cost of shipping an ineligible product back to them.

This section does not limit legitimate claims involving defective, damaged, incorrect, incomplete, or misdescribed products.


18. Order Cancellations

Customers should contact contact@namvexo.com as quickly as possible to request cancellation.

NAMVEXO will attempt to honor cancellation requests received within one hour after purchase, but cancellation is not guaranteed.

Orders may enter:

  • Production
  • Customization
  • File preparation
  • Packaging
  • Fulfillment
  • Shipping preparation

shortly after they are submitted.

Standard Products

A Standard Product may not be cancellable after production, fulfillment, or shipment begins.

This commercial cancellation provision does not restrict a mandatory statutory withdrawal right that applies after delivery or during another legally required period.

Custom and Personalized Products

Custom and Personalized Products may not be cancellable after:

  • Design work begins
  • Customer files are processed
  • Materials are prepared
  • Production begins
  • Personalization begins
  • A proof is approved
  • Another nonrecoverable custom cost is incurred

Digital Products

Digital products may not be cancellable after they have been:

  • Delivered
  • Downloaded
  • Accessed
  • Emailed
  • Made available

except where applicable law provides otherwise.


19. Order Changes

Requests to change an order should be submitted within one hour after purchase.

NAMVEXO does not guarantee that it can change:

  • Product colors
  • Product sizes
  • Product designs
  • Personalization
  • Names
  • Custom wording
  • Shipping addresses
  • Quantities
  • Customer-provided files
  • Custom dimensions
  • Measurements
  • Production instructions

The customer is responsible for reviewing all submitted information before completing the purchase.

NAMVEXO is not responsible for accurately reproducing customer-submitted errors, including incorrect:

  • Spelling
  • Names
  • Measurements
  • Addresses
  • Files
  • Logos
  • Designs
  • Instructions

This does not apply when NAMVEXO caused the error or failed to follow the customer’s approved information.


20. Refused, Returned, and Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address.

A package may be refused, returned to sender, abandoned, or declared undeliverable because of:

  • An incorrect address
  • An incomplete address
  • A missing apartment or unit number
  • Failure to collect the package
  • Customer refusal
  • Repeated unsuccessful delivery attempts
  • Failure to respond to the carrier
  • Refusal to pay applicable duties or import charges
  • Import restrictions
  • Customs-clearance failure
  • Use of an unsupported forwarding service

When the issue was not caused by NAMVEXO, the customer may be responsible for:

  • Original shipping costs
  • Return-to-sender charges
  • Customs charges
  • Carrier charges
  • Reshipping costs
  • Other documented costs permitted by law

Any refund will be considered after the product is returned and inspected.

Custom and Personalized Products remain subject to the custom-product return restrictions.

This section does not apply when:

  • NAMVEXO supplied an incorrect address to the carrier
  • NAMVEXO shipped the wrong product
  • The package was refused because it visibly arrived damaged
  • Applicable law requires a different result


21. International Duties, Taxes, and Customs Charges

International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • GST
  • Brokerage fees
  • Customs-clearance charges
  • Carrier fees
  • Other destination-country charges

Unless clearly stated otherwise during checkout, these charges are the customer’s responsibility and are not collected or controlled by NAMVEXO.

Refusal to pay an applicable import charge may cause the package to be:

  • Delayed
  • Returned
  • Abandoned
  • Destroyed
  • Assessed additional fees

Any return or refund will be handled under this policy and applicable law.

This section does not allow NAMVEXO to retain charges that applicable law requires NAMVEXO to refund.


22. Return Abuse and Fraud

NAMVEXO may investigate and refuse a voluntary return when there is reasonable evidence of:

  • Return fraud
  • Product substitution
  • Intentional damage
  • False defect claims
  • Excessive or abusive return activity
  • Missing components
  • Unauthorized modification
  • Use inconsistent with the return conditions
  • Submission of a product not purchased from NAMVEXO
  • Manipulated photographs or documentation
  • Another fraudulent or deceptive practice

NAMVEXO may request reasonable information necessary to verify:

  • The order
  • The customer
  • The product
  • The claimed defect
  • The shipment
  • The return

This section does not limit legitimate claims or mandatory consumer rights.


23. Mandatory Consumer Rights

This policy describes NAMVEXO’s commercial return terms.

Consumers may have additional rights based on their:

  • Country
  • State
  • Province
  • Territory
  • Municipality
  • Other applicable jurisdiction

These rights may include:

  • Statutory withdrawal rights
  • Cancellation rights
  • Legal guarantees
  • Implied warranties
  • Repair rights
  • Replacement rights
  • Price-reduction rights
  • Refund rights
  • Rights relating to defective digital content

Where this policy conflicts with a mandatory consumer-protection law, the mandatory law controls.

Nothing in this policy excludes, restricts, replaces, or waives any right or remedy that cannot legally be excluded.

Minnesota’s general retail-refund statute contains a nonapplication provision for goods custom ordered or specially ordered by a consumer, although other laws and mandatory product remedies may still apply. 


24. Optional European Withdrawal Form

Customers in an applicable European Policy Country may use the form below, but use of this exact form is not required.

An email or another clear statement identifying the order and the decision to withdraw may also be used.

Withdrawal Notice

To:
NAMVEXO LLC
Email: contact@namvexo.com

I hereby notify NAMVEXO that I wish to withdraw from the purchase of the following product or products:

Order number:


Product or products:


Date ordered:


Date received:


Customer name:


Customer address:


Customer email:


Customer signature, only when submitted on paper:


Date:



25. Policy Updates

NAMVEXO may update this Return & Refund Policy to reflect changes in:

  • Products
  • Business operations
  • Return procedures
  • Shipping methods
  • Platform requirements
  • Consumer laws
  • Merchant policies

The revised policy will be posted on the NAMVEXO website with an updated revision date.

The policy in effect when an order was placed will generally govern that order, except when:

  • A later policy provides more favorable customer terms
  • Applicable law requires a different result
  • The customer and NAMVEXO agree otherwise


26. Contact Information

For return requests, cancellation requests, damaged-product reports, refund questions, or other concerns, contact:

NAMVEXO LLC
Trade name: NAMVEXO
Email: contact@namvexo.com
Website: namvexo.com
Location: Saint Paul, Minnesota, United States